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Crucial Conversations: Tools for Talking When Stakes are High (0071401946)
Description
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| "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. Editorial Descriptions are usually submitted by the manufacturers, publishers and authors. Contact us if you are one of them, and wish to change the above description. |
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Author: Guest
I've already had several conversations that have been affected by this potent read. 'Crucial Conversations' is a wonderful mirror to hold up to our often unhealthy communication styles, and helps to answer the "what went wrong" questions that we have after a particularly difficult conversation.
I'm not much of an acronym enthusiast, and much of the material is fitted into what I consider to be supremely forgettable memory tools. This is the only reason that I haven't given the book five stars.
Read this book for increased understanding of relationships at work or at home.
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Author: Guest
We speak our lives into existence.
The most important subject I have ever studies -- the most important class I've ever taken -- has been a class on Conversation.
We have 3 conversations which determine our lives, and the impact we have on those conversations determines our success or failure, our happiness or tragedy: The conversation we have with ourself. The conversation we have with another person or people. And the conversation that occurs after we leave the room.
Do whatever you can do to impact and improve the results of those conversations.
If this issue is a challenge for you, by all means, get this book. Study and perfect your conversations -- it will change your entire life.
For those who wish to do additional work on the quality and sound of their voice, I also HIGHLY recommend "Voice Lessons to Go" by Vaccarino
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Author: Guest
Using just a few simple tools in this book I was able to discuss any topic with just about anyone. This book has proved to be a powerful tool in my young executive career. Every executive should pick this up.
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Author: Guest
This book helps you be clear in communication. It gives a clear opinion on what will work and what will not. Also it gives some guidelines on clearing your own thoughts before you speak. I read and liked Fierce Conversations by Susan Scott also. Barbara Scott
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Author: Guest
An insightful book that helps you become a better and productive team member. This book is a great investment and I have enjoyed every minute of this book. I am highly impressed by this work and it has deeply influenced my life. The book covers best strategies for maximum effectiveness, which can be easily put into practice. This is the best book ever written on the subject.
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