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Latest Additions
  1. Customer Relationship Management Applications
  2. Marking Enterprise: Business Success and Societal Embedding (INSEAD Business Press)
  3. The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
  4. Converting Customer Value: From Retention to Profit
  5. Marketing Services: Competing Through Quality
  6. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC)
  7. Training Library Staff And Volunteers to Provide Extraordinary Customer Service
  8. The Disease to Please: Curing the People-Pleasing Syndrome
  9. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (PB)
  10. Customer Service: Empowerment and Entrapment
Bestsellers
  1. Raving Fans: A Revolutionary Approach To Customer Service
  2. Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
  3. Consumer Behavior (8th Edition)
  4. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  5. Consumer Behavior (9th Edition)
  6. Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
  7. The Ultimate Question: Driving Good Profits and True Growth
  8. Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
  9. Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money
  10. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

  

Customer Service

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1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line
1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line
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Our price: HK$128.00
 101 Ways to Build a Better Relationship With Your Customers
101 Ways to Build a Better Relationship With Your Customers
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Our price: HK$120.00
 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)
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Our price: HK$520.00
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
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Our price: HK$120.00
 151 Quick Ideas to Get New Customers (151 Quick Ideas)
151 Quick Ideas to Get New Customers (151 Quick Ideas)
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Our price: HK$104.00
 401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your Competition
401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your Competition
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Our price: HK$160.00
50 Powerful Ideas You Can Use to Keep Your Customers
50 Powerful Ideas You Can Use to Keep Your Customers
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Our price: HK$96.00
 89 Learning Points for Coaching Call Center CSR's
89 Learning Points for Coaching Call Center CSR's
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Our price: HK$280.00
 A Complaint Is a Gift
A Complaint Is a Gift
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Our price: HK$160.00
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
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Our price: HK$160.00
 A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
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Our price: HK$787.00
 A Risk-Benefit Perspective on Early Customer Integration (Contributions to Management Science)
A Risk-Benefit Perspective on Early Customer Integration (Contributions to Management Science)
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Our price: HK$768.00
Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional
Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional
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Our price: HK$200.00
 Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
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Our price: HK$404.00
 Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (Industrial Engineering)
Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (Industrial Engineering)
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Our price: HK$570.00
Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
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Our price: HK$224.00
 At Your Service : A Hands-On Guide to the Professional Dining Room
At Your Service : A Hands-On Guide to the Professional Dining Room
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Our price: HK$240.00
 Attracting Perfect Customers: The Power of Strategic Synchronicity
Attracting Perfect Customers: The Power of Strategic Synchronicity
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Our price: HK$168.00
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