ShopInHK.Com - Delivery and Order Tracking

We deliver to Hong Kong and Macau using professional courier services.

Delivery Areas:
We deliver to all areas in Hong Kong and Macau, using courier services. This includes the New Territories and all outlying islands in Hong Kong. However delivery to outlying islands may take a little longer.

Delivery Schedule and Times:
Our couriers deliver from Monday to Saturday.
Our couriers generally deliver by 1PM to popular commercial and residential areas. Delivery to New Territories and outlying islands can be up to 6PM on the delivery date, including on Saturdays.

Order Tracking:
We aim to deliver 99% of our orders on the date shown on the product page. Your order status is updated as follows:

  • Queued: We're waiting for payment (cheque or wire transfer)
  • Processed: Your order has been received.
  • Ordered from Warehouses: Your order has been placed to our warehouses and we're awaiting delivery. An estimated delivery date will be shown on the order status tab of your account.
  • Completed: Your order has been sent out via courier. Check your email for tracking information.

If you have configured your mobile number while checking out, in addition to getting emails, you will receive SMS messages when your order is confirmed and when it is handed to the local courier service for next day delivery.

Tracking information will be emailed to you when we hand your order to the courier service. A link to check the status will also be included. Do note that it takes a few hours for the information to be updated on our courier services page.

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