ShopInHK.Com - Returns Policy

RETURN POLICY:

Books cannot be cancelled or returned and all sales are final.

Products stocked in our HK warehouse (toys/clothes and other non-book items), can be exchanged within 7-days. All returned items must be unopened and in their original packaging with tags intact and no wear or damage.

Customers will not be credited for the shipping costs associated with the original order.

All returns require authorization. Email us at sales@shopinhk.com before returning any products.

Customers are responsible for all shipping costs associated with returning the product. Please use a traceable courier when returning products.  Products lost in transit will not be refunded.

Please return items to our office address:

GeoClicks
Unit G, 7/F, Yan's Tower
25-27 Wong Chuk Hang Road,
Wong Chuk Hang, Hong Kong.
Phone: 2989 9147

ShopinHK does reserve the right to refuse returns at its discretion, for large and special ordered items.

We strongly recommend that you send us an email on sales@shopinhk.com with any product questions you may have before placing an order.

 

DAMAGED PRODUCTS:

All products are inspected before shipment. Should a product arrive damaged, please email us as soon as possible and within 7 days of receipt. Damaged products will be replaced.  Please, return the products to us in their original shipping box to allow us to investigate the damage and follow-up with our Courier service.

Please return items to our office address:

GeoClicks
Unit G, 7/F, Yan's Tower
25-27 Wong Chuk Hang Road,
Wong Chuk Hang, Hong Kong.
Phone: 2989 9147

 

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