EF Locker is a self pickup service offered by SF-Express with over 800 locations across Hong Kong, Kowloon and New Territories.
View the complete list of locker locations and timings here:
Once your order has been deposited at the EF Locker you have chosen at checkout, SF-Express will send you a 6-digit verification code by SMS. Enter this code at your chosen EF Locker location within 40 hours to retrieve your order.
Note: You have 40 hours to retrieve the package, after which it will be returned to us and a re-delivery fee will be charged. No refunds will be provided for packages with failed deliveries.
Step-by-step instructions for order retrieval at an EF Locker:
- Touch the screen to get started
- Press the ‘Pick Up’ button
- Follow the instructions and enter the 6-digit verification code from the SMS
- The grid door will open automatically
- Take out the parcel
- Please close the grid door in order to finish the entire process